If you were asked to envision what a storyteller looks like, you might imagine someone sitting cross-legged on the floor, perhaps near a campfire, surrounded by others who are actively listening to each word being spoken. What likely does not come to your mind is a vision of a home care worker, caregiver, or home health nurse. In fact, we imagine storytellers sitting still, while home workers are constantly in motion, providing essential services to multiple clients in their home environments in multiple locations. But home health workers are storytellers, and very important ones at that. The stories they tell about clients must be rich with completeness and accuracy in order for clients to achieve positive outcomes, and home care agencies to achieve compliance and growth. Let’s explore why.
The documentation of care that a home health agency provides tells the very essential story of how the client is progressing through his or her care plan, how he or she is responding to care, and what changes need to be made in order to improve the client’s health, comfort and wellbeing. Comprehensive home health care documentation also creates more effective communication with other professionals who provide care to the client, including physicians, other nurses, therapists, caregivers, aides, pharmacists, etc. It also improves communication with family members. Thorough documentation is also necessary to ensure timely reimbursement, as well as to show evidence of patient outcomes and the quality of care and improvement in order to gain additional referral business.
According to the American Health Information Management Association (AHIMA), one of the biggest challenges within the healthcare industry today is to create and present a complete, HIPAA-compliant account of a patient’s healthcare story in an accurate and well-organized electronic health record via clinical documentation. After all, home care workers might indeed need to be storytellers, but that doesn’t mean they are natural ones. In fact, what they are naturals at is providing care – not telling stories. This is exactly why home health agencies need an effective system for helping their care providers tell stories easily, effectively, completely and accurately – without fail.
Arrow’s Clinical Documentation Solution: Home Health “Storytelling” Made Simple
At Arrow Solutions, we provide software that makes it easy for care providers to become storytellers. The Arrow Clinical Documentation system provides home health agencies with a web-based HIPAA-compliant clinical documentation portal that allows caregivers to log in, fill out, and electronically sign clinical forms from any location. In cases where a form needs to be signed by multiple caregivers, such as the initial order for home care (485 form), the agency can have an RN complete the form, and then enable the patient’s physician to access that form through the portal, reducing the need to mail and/or fax forms back and forth.
Because clinical documentation is central to every patient encounter, in order to be meaningful it must be accurate, timely, and reflect the scope of services provided. Our Clinical Documentation Portal also allows agencies to create custom forms while storing both raw data and PDF copies, allowing agencies to access their personal forms library and print forms whenever they are needed.
Are you telling your clients’ healthcare stories accurately? Contact Arrow Solutions for a free demo of our Clinical Documentation Portal and learn how to improve your agency’s home health documentation. Also, don’t forget to sign up for our monthly newsletter for more information about the home health industry.