With tens of millions of older Americans receiving home care services, and many more being cared for by overworked family caregivers, it’s safe to say that the demand for in-home care services is high and climbing. The work that caregivers do is as challenging as it is necessary, and as America’s elderly population continues to grow, a robust workforce of caregivers is key to helping seniors age in place safely and happily.
As such, it’s also essential for agencies to care for and support their caregivers if they want to keep them. Let’s explore how agencies can care for their caregivers as the home care market continues to boom:
- Give them the training they need: When people feel confident in their work, they produce better results and they feel driven to keep growing in their work. The research of Carol Dweck, a professor of psychology at Stanford University, has revealed that the most successful and fulfilled people always believe that they can improve and learn new things. And when you provide proper training, you feed that belief in your employees, which leads to their ability to do new things and learn more efficient, effective work processes. While most states don’t have set requirements for training for in-home caregivers, it’s those who go above and beyond to provide training who tend to have the more competent and confident employees.
- Create a caring company culture: One of the biggest ways agencies can care for and retain quality caregivers is to develop a company culture that revolves around caring, support, recognition, and employee advocacy. Check out our recent blog post about six practical ideas that can help agencies retain the best caregivers.
- Offer better salary and/or benefits when you can: According to myCNAjobs.com, the national average hourly pay rate for CNAs is $11.54, and for caregivers without CNA certifications, pay rates can be much lower. Given the physical and often emotional stress that comes with providing care, your ability to offer caregivers higher pay or benefits such as health insurance, a 401K, or even regular recognition or perks for a job well done can help boost both their performance and their loyalty to your agency.
- Provide an efficient, tech-savvy work environment: The effect of your office environment may not seem like a big deal for caregivers who are mostly out in the field, but the efficiency of your agency plays a big role for all your employees. Seek out ways in which you can streamline scheduling, billing and payroll, human resources, etc. in order to provide a work environment that is conducive to productivity. Arrow’s home care software allows agencies to reduce unnecessary paperwork, improve scheduling, track any work- or care-related issues from incident to resolution, and much more. Our automated texting feature also allows caregivers to quickly and easily accept new care assignments right from their phones.
Above all, agencies can support their caregivers by showing them respect for the important and challenging work they do each day. Part of that respect means implementing the steps above in order to support the employees who ensure, day in and day out, that your agency is successful and profitable. To learn more about how Arrow Solutions’ home care software system can help your agency support its employees with an integrated, efficient home care management system, contact us today!