There’s a big difference in saying you’re the best at something and being able to prove it. When families, payers and health care providers are searching for home care, they’re not just looking for catchy slogans that hint at excellence; they’re looking for real evidence of value. For example: How good is your agency at resolving issues that arise with clients and/or caregivers? What is your completion rate of scheduled visits? How are you at adhering to a plan of care? How satisfied are your clients with their care?
Improving home care sales numbers is one of the most difficult aspects of running a successful agency. In order to succeed in today’s highly competitive home care marketplace, agencies have to be strategic in both hiring and analysis when it comes to sales. This means agencies may need to look more at the skill level of potential sales employees, as opposed to their connections within the industry, and they need to carefully look at sales data to determine how to stay competitive and profitable. [Read more…]
Focus: It’s what sets great apart from good. It sets Olympic athletes apart from amateurs. It turns a creative writer into a best selling novelist. And, it can make an average business a profitable powerhouse. But, as a small business owner, what should your focus be? Home care providers are faced with a plethora of measurable data that can distract and even completely overwhelm them. The key, according to Aaron Marcum of Home Care Pulse, is to focus the majority of attention on Key Performance Indicators (KPI’s). [Read more…]
Last week on the Arrow Solutions blog, we wrote about how generating home care referral leads takes more than luck. As we move into spring, a time when many agencies see an increase in new clients, we wanted to follow up with some best practice tips on how to manage the home care referral information you collect to help you optimize your referrals process and ultimately bring in more clients.
A new year presents new opportunities for both personal and professional growth. As 2017 gets into full swing, it’s prime time for home care companies to look back at their 2016 data to understand how it can help grow their agencies for the future. [Read more…]
Running a home care agency is filled with rewards, like helping an isolated senior connect with his or her community again, or hearing the relief in a family member’s voice. Yet, for every reward there seems to be a hurdle, and the recent federal and state wage and hour rules have made payroll and profitability quite the challenge for agencies. The key to overcoming these obstacles lies in understanding how the rules work, and the Arrow Solutions team is here to help. [Read more…]
The future is a mystery that we all, at one time or another, wish we could predict. Will my home care start-up be successful? Will we turn a profit this year? While there’s no crystal ball to show us what the future holds, there is a way to predict future outcomes based on past performance, and it can help your agency achieve positive growth. [Read more…]