It’s that wonderful time of the year again when we’re making our lists and checking them twice, searching for that perfect something for family, friends, clients, and employees. In all of the hustle and bustle, thoughts of technological improvements for one’s home care agency may be pushed to the back burner. Yet, an enhancement such as implementing an automated telephony timekeeping solution may in fact be the perfect gift of peace of mind – for yourself, your clients, and your staff.
A Gift for You
The Arrow telephony timekeeping system is a state-of-the-art, fully integrated electronic time and attendance system designed to help you effortlessly track employee time and eliminate the need for timesheets. Included as an optional service within Arrow’s agency management software, it quickly provides a return on investment resulting from a significant reduction in time spent manually recording timesheets, fielding calls from employees and clients, and entering duplicate information into scheduling, billing and payroll programs.
In addition to time-saving, a quality telephony timekeeping system provides employee time and task documentation. In today’s environment, in which compliance is critical, a home care agency telephony system is key to ensuring that employee time is tracked and documented properly to prove compliance with the Fair Labor Standards Act. With Arrow’s telephony system, when a caregiver arrives at and departs from a client’s home, he or she can easily clock in and out using the client’s telephone. Arrow’s system monitors lateness and absences in real time, so that the Arrow interface shows when those alerts are occurring.
Caregivers also can enter tasks either by entering numeric task codes on the phone keypad, or through optional voice prompting for specific tasks based on the client’s care plan. The Arrow system reports on actual tasks completed vs. the care plan.
You get the assurance that staff are serving your clients where, when, and how they should be, without having to actually make a call or in-person visit. Plus, the system fully integrates with Arrow’s scheduling and payroll programs, to ensure that staff time does not exceed hourly limits that push you into costly overtime or compliance violations.
A Gift for Your Employees
The Arrow home care telephony system also makes life so much easier for staff. Caregivers no longer need to remember to complete and submit timesheets, which are automatically generated based on a simple checking in and out process. The program is also available in multiple languages, to better accommodate employees who are non-native speakers.
A Gift for Your Clients
Finally, clients and their families benefit through receiving the reassurance that the agency has a firm grasp on whom they are sending and when they are coming and going. Arrow’s telephony timekeeping system for home care improves caregiver accountability so clients and their families can rest assured that their caregivers will arrive on time every time.
If the gift of an updated telephony timekeeping system sounds like something you’d like to see on your holiday list, contact us to schedule a demo and learn more about Arrow’s home care agency telephony system.