As we close out 2017, it is no surprise to anyone that the digital age is upon us. Most of the healthcare industry has fully embraced technology and its efforts to reduce manual processes. More recently, federal legislation has mandated the adoption of electronic health records and electronic copies of health information, making it no longer just a choice or preference. Home care agencies have traditionally lagged behind the technology curve, but are making more technology advancements than ever.
If your agency has continued to utilize paper files and manual workflows, you may get left behind as payers, referral sources, employees, recruits, client families, and even clients themselves have come to expect streamlined processes. Beyond losing out on business because of missed expectations, you are literally losing money because of the inefficiency, high error rates, and the actual costs of a paper system. The paper trail is littered with clutter, costs and risk in the event that manual files are somehow damaged or lost.
The advantages to moving to a quality home care software system are numerous. The following are some of the key business areas in which a paperless system can dramatically move your business forward:
- Clinical Documentation
Arrow’s web-based HIPAA-compliant Clinical Documentation Portal allows you to access a client’s care plan, document progress, and make note of any and all changes at the point-of-care. Caregivers also have the ability to log on, fill out, and electronically sign clinical forms, even electronically sharing information with a client’s providers outside of the agency.
- Issue Tracking
When issues arise (as they will), documentation and communication are critical to conflict resolution. Arrow’s Issue Tracking System is an effective solution for tracking issues, assigning solutions, and monitoring feedback and resolution. The system is fully customizable and can be used on its own, or in conjunction with Arrow’s comprehensive agency management software.
- Employee Scheduling
Coordination in scheduling can be a complex and time-intensive puzzle, but with the Arrow Master Schedule, scheduling efficiency can be greatly maximized, as both caregiver preferences and client needs can be noted and accommodated. System integration with HR, billing and payroll allows changes in one area to automatically be recorded in other areas, without duplication of work. The telephony timekeeping system gives you the capability to ensure caregivers arrive and depart on schedule with real time tracking and eliminate manual timekeeping practices. Both the Master Schedule and Telephony system are part of Arrow’s comprehensive Agency Management System.
- Reporting and Analytics
The saying, “knowledge is power” has never been more true in the current information age. Harnessing the power of data is virtually impossible in a paper-based system, but with a digital system in place, your agency can mine for data in the areas of referral sources, patient outcomes and caregiver recruitment, to name just a few. With Arrow’s reporting and analytics capabilities, you have over 100 reports at your disposal, with customizable options, that enable you to find exactly what you need as you grow your business.
Moving away from the status quo and into a new and paperless system can seem like an overwhelming task, but it doesn’t have to be. Partnering with a home care software team like Arrow Solutions can ease your worries and provide support as you transition from traditional to digital processes. Our professionals help you build a transition plan, and our intuitive systems are easy to use. When you choose to work with Arrow, our support team works closely with you to set up systems and complete data conversions quickly. Our training is comprehensive, as we offer you and your staff personalized training, as well as webinars, tutorials, user group sessions and forums to ensure that all users are successfully prepared and equipped to use the new system.
Make the paper trail a thing of the past! Contact Arrow Solutions to discuss how our systems can help your agency move into the digital direction.