As a home care agency, providing quality care to your clients should be your first concern. Coming in at a very close second, though, has to be profitability, because in order to provide that quality care, you need to be able to pay quality caregivers and provide clients with technology and other benefits that can meet their needs. Speaking of technology, your home care software plays a big role, or at least it should, in your agency’s profitability. So if you’re not seeing the bottom line that you expect, it may be time to evaluate your home care software.
If you’re wondering if your current software system is geared toward helping you sustain profitability, ask yourself the following questions:
Is my software making administrative tasks easier?
Technology is supposed to make quick work of otherwise long or arduous tasks, thus saving time and making your life, and the lives of your employees easier. Running a home care agency involves dozens of constantly moving pieces – caregiver schedules, referral management, verification, client billing, payroll, and on and on. Your home care software system should be designed to make all these tasks seamless, which will improve the efficiency of your whole operation.
Does my software meet my agency’s needs?
Many independent agencies start small and have limited needs. However, as their client list grows and their employee roster expands, so do their technology needs. Perhaps you started as an agency with a handful of clients and now your numbers are in triple digits just a few years later. Are you still using the agency management software you started out with? Can it still handle your caseload or do you find yourself struggling to invoice, schedule caregivers properly, etc.? When your workload outpaces your software, it’s time to look for a more scalable solution in order to ensure profitable growth.
Am I able to track and analyze important agency information?
The ability to grow as a business depends on your ability to track, analyze, and reassess your many business functions and strategies. For instance, knowing which people or businesses have never sent referrals your way despite your constant marketing efforts lets you know that it may be time for a change in where or how you spend your marketing dollars. Important reports like these and many others help you properly allocate funds and make the changes necessary to make your agency profitable.
Let Arrow Solutions Help You Evaluate Your Home Care Software Needs
Growing a home care agency, whether established or from the bottom up, takes a solid, scalable software solution that can meet your changing needs. Arrow Solutions has been helping home care agencies increase efficiencies, analyze vital data, and more with a user-friendly platform designed by people who truly understand the home care industry and the needs of agencies. Contact us today to learn how we can help you evaluate your home care agency’s software needs and how our system can help you grow in all the right ways.