When it comes to running a successful home care agency in an ever-changing industry, there’s always room for improvement. Often, agency owners and operators get hung up on the big questions, like: How can I improve referral rates? Or, How do I recruit more caregivers? However, there are other areas of your business that require close attention as well.
Communicating with and ensuring the reliability of your caregivers are major issues for many agencies, particularly those who haven’t made technology a priority. For those still easing into the tech transition, telephony offers numerous benefits to home care agencies, yet there are several hurdles that keep agencies from implementing a telephony system. We’d like to address these issues and explain why implementing a telephony system is easier than ever.
- Cost: When it comes to implementing a new, more advanced system, regardless of what the system is for, cost often becomes the primary issue. But cost is relative. Consider the time, effort, and money that are spent on retrieving timesheets and manually entering in caregiver verification data, not to mention the loss of a client who has become frustrated with a caregiver who is always late. An automated telephony system actually saves money in the long term by reducing work for your office staff and ensuring caregiver accountability.
- Training: With any new system, there will be training time and a bit of a learning curve, and that makes many agency owners, and those who don’t consider themselves “tech savvy,” hesitate. However, you and your caregivers are likely more savvy than you give yourselves credit for. Arrow’s telephony system is simple to learn and very user-friendly, and you’ll always be backed by our exceptional customer support, so don’t let fear of training stand in your way!
- Change: Let’s face it, when you’ve gotten used to a certain way of doing things, change can be hard. But in the home care industry, the ability to adapt with the rapidly changing times is essential to success. It’s important for your agency to constantly be searching for new ways to improve and streamline so you can stay competitive. The Arrow Solutions team strives to make change easier for all our clients, whether you’re simply setting up a new telephony system or you’re diving in to our full home care management software system. Our service and support staff are always available to help and take the fear out of change.
In a highly competitive, rapidly moving industry like home care, it’s easy to be overwhelmed by all the new regulations, technologies, and other changes. That’s why it’s smart to find a home care software partner who will not only be there to ensure you’re satisfied, but who also stays current with regulatory changes within the industry so you always have the most up-to-date product. If you’re considering a telephony system or home care software program for your agency, contact Arrow Solutions today for a free demo and find out how we can make the home care tech journey an easy one for you.