The heralding in of a new year is almost upon us, and as 2017 comes to a close, it’s smart to start setting business goals for 2018. For those in the home care industry, growth should be paramount. After all, the largest generation in the United States – Baby Boomers born between 1946 and 1964 – are in, or rapidly reaching, their senior years. According to the Population Reference Bureau, the number of Americans ages 65 and older is projected to more than double from 46 million today to over 98 million by 2060. This rise in the number of older Americans naturally means an increase in families looking for home health care.
The question is: will your agency be the one to serve the growing senior population in your market area? If you desire the answer to be ‘yes,’ make 2018 your year to prepare for that ongoing growth. Bottom line: you won’t be able to keep up with demand and provide quality care if you don’t have effective, efficient systems in place. If growth is your goal, you must think beyond only day-to-day operations, and instead, develop a well thought out strategy for expansion.
Before this year ends, ask yourself if your agency’s current operational processes are positioning your business for growth or slowing it down. Evaluate what systems are time-consuming or labor-intensive and look for new ways to increase efficiency.
The following core business functions often have room for improvement:
- Referral source management
Manually tracking where your business flows from is not sustainable. Arrow Solutions can help you achieve a level of sophistication in your marketing efforts that you cannot achieve alone. Our comprehensive home care agency management system captures referral sources within the holistic client management program, allowing you to effortlessly analyze marketing campaigns and referral sources, along with tracking patients from referral through discharge or continuation of care.
- Human resources and compliance
A growing home care agency is only possible with a thriving team of caregivers, but with employees comes hiring, training, compliance, evaluation, and more. Arrow Solutions can help in the details of recruiting and hiring caregivers, as well as maintaining employee records and staying up to date on certification requirements and work evaluation.
- Billing and payroll
Both billing and payroll are time-intensive, incredibly detailed tasks that can be simplified greatly when an agency employs the help of a solid agency management solution. Arrow’s system provides an agency maximum flexibility to customize billing and payroll, while at the same time, reducing costly human errors.
- Caregiver scheduling
One of the most time-consuming tasks an agency must engage in is the assigning and scheduling of caregivers to clients. Not only a matter of availability, scheduling entails consideration of personal compatibility, professional ability, and geographic location. In addition, an agency must be continually monitoring staff overtime and compliance in coordination with client needs. Arrow’s system takes all of this into account, as well as eliminates double data entry potential by integrating scheduling with the HR, billing and payroll systems.
Arrow’s homecare software can be your signature solution to meeting your growth goals in the new year. Our products are used by home care agencies of all sizes to achieve outstanding administrative results with lean staffing. Contact us and request a demo to see how we can help you position yourself for growth in 2018.