There’s a big difference in saying you’re the best at something and being able to prove it. When families, payers and health care providers are searching for home care, they’re not just looking for catchy slogans that hint at excellence; they’re looking for real evidence of value. For example: How good is your agency at resolving issues that arise with clients and/or caregivers? What is your completion rate of scheduled visits? How are you at adhering to a plan of care? How satisfied are your clients with their care?
In today’s competitive, data-driven home health market, agencies that are winning can quantitatively demonstrate this type of value to payers and referral sources, and this value sets them apart from the crowd. Agencies that do not have the ability to objectively prove value lose business.
As an agency, ask yourself these questions:
- Can you easily provide metrics that back up your claims of good service and care?
- Do you have quantifiable information as to why a payer should select your agency above others?
- Can you market your ability to monitor caregiver performance and patient satisfaction?
If you answered “no” to any of these questions, you may find it more difficult to meet the demands of today’s home care marketplace.
As a home care agency, being asked to provide such documentation can feel like additional busy work at its best, or completely overwhelming at its worst. If manual processes for data extraction are used, agencies waste time and resources trying to prove value, which may ultimately reduce the very thing that is being measured. But there is a better way to meet the industry’s expectations.
Instead of spending hours of your own time compiling the data that value-based care requires, let Arrow Solutions demonstrate how we can help. Our home care software helps you automate processes and streamline operations, and gives you access to a wide range of reporting capabilities. We provide tools that assist you in providing excellence in care for your clients, as well as resources that help you efficiently manage your caregivers and other employees.
Arrow’s Agency Management Solution includes over 100 report options, with the ability to tailor reports based on your unique business needs. We help agencies effortlessly track metrics that demonstrate value such as:
- Scheduled visit completion rates
- Adherence to care plan
- Hours of care delivered
- Billing accuracy
- Issue resolution
- And more
Our home care software solutions allow you to focus on your core business while reducing costly, time-intensive administrative tasks. Call us to learn more about how we can assist you demonstrate value and thrive in the current home care market.