No agency is perfect. There will always be issues and incidents to overcome, either within your staff or from clients. However, being able to track, follow-up on, and resolve these issues with ease is what sets a great agency apart from a good one. ARROW’s customizable Issue Tracking System helps agencies systematically track issues from report to resolution. Don’t let anything fall through the cracks.
How It Works
With ARROW’s Issue Tracking System, agencies can describe any type of issue, whether it’s an employee performance issue, client complaint, incident report, internal office discussion, etc. Then, the issue can be assigned to an individual or department with a due date for resolution. Users of the system can add comments to issue as necessary. Users can also:
- Customize the fields used to track issues
- Define issue types and categories
- Set follow-up parameters and action item triggers
- Create templates for commonly occurring issues
The Issue Tracking System can be used with our agency management system or as a stand alone product. Contact ARROW to learn more about our Issue Tracking System and how it can help improve agency management and reporting.