There’s a big difference in saying you’re the best at something and being able to prove it. When families, payers and health care providers are searching for home care, they’re not just looking for catchy slogans that hint at excellence; they’re looking for real evidence of value. For example: How good is your agency at resolving issues that arise with clients and/or caregivers? What is your completion rate of scheduled visits? How are you at adhering to a plan of care? How satisfied are your clients with their care?