Home care technology is constantly evolving to keep pace with the rapidly changing industry, and has helped to improve client outcomes and home care agency management for years. Yet, technology adoption still presents a significant challenge for many home care companies. Lessons have been learned along the way that improve the chances of successful technology adoption by your agency.
If you’re considering adopting a new home care technology for your agency, or if you’re wondering how you can improve the integration of software or technologies in which you’ve already invested, our home care software professionals have some expert tips just for you.
Foster an innovative culture. Home care is an industry that is focused on innovation, and today’s successful agencies must be innovative as well. Fostering an agency culture centered on innovation and beneficial technology will only aid your adoption of new systems, as well as attract tech-savvy staff.
Schedule annual reviews of your tech and your tech needs. Just as the needs and requirements within the home care industry change from year to year (sometimes seemingly week to week), so do the needs and requirements of your home care agency. As your business grows, a software system that worked for you in the beginning may not always be able to meet your needs now. Scheduling annual reviews of your existing technology allows you to take stock of your current technology needs and determine whether upgrades are needed to increase efficiency.
Streamline clinical documentation, scheduling, etc. Technology should make life easier, not more complicated. After you’ve reviewed your agency’s tech needs, research and find out which solutions can help you streamline important processes, particularly those that are an everyday part of operations at your agency, such as clinical documentation and scheduling. Arrow Solutions’ home cage management software is designed with simplicity and user experience in mind. Our clinical documentation portal and scheduling module help agencies stay compliant and on track at all times with a user-friendly interface.
Invest in training and education. Once you’ve found and invested in technology that will meet your needs, it’s vital that your staff know how to use it. Too often, agencies invest in home care software and other technologies only to become easily frustrated and stop using them, or put them in a closet and not use them at all. Investing time in training and educating your staff on the new tech will ensure that you all understand how to use it and use it correctly. Also, remember that an implementation is never truly complete. Ongoing review of features and staff education are critical to staying current. Making sure that the technology you use offers ongoing service and support can improve the implementation process too. At Arrow, we know that remarkable customer support is an absolute must, and we work diligently with each of our clients to ensure that they have a full understanding of our software.
As the saying goes, technology is great, when it works! Investing in technology for your home care agency also means investing in time, training, and education in order to maximize efficiency. At Arrow Solutions, we can create a project plan that best suits your timeline, workflows, dependencies, hardware and network prerequisites, and educate and train your team to ensure you get off on the right foot. Contact us today to learn more about our in-home care management software.